High Street Shops Satisfaction Survey

The Perfume Shop has climbed two places in the Which? High Street Shops Satisfaction Survey, to 11th place in the table of Best High Street Shops in the UK.

The Perfume Shop boasts an enviable employee satisfaction score of 76% and ranked an impressive third position in the Cosmetics & Toiletries category, ahead of Marks & Spencer and House of Fraser.

A brand that is committed to driving its expertise and long-term relationships with its customers, The Perfume Shop is recognised for having the highest amount of CFSS (Certified Fragrance Sales Specialists) in the world across its 262 UK stores, and giving back to its impressive one million Rewards Club members.

Keran Fordham, Commercial Director at The Perfume Shop, says: “We are incredibly proud to have reached an 11th position in such a respected review of the high street offering that is driven by consumer honesty and ultimately their satisfaction, which we know in turn drives brand rapport and recommendation. Customer service, competitive pricing and experience continue to be at the forefront of our agenda and are what sets us apart from our competitors.